BPOs accelerate agent ramp time & reduce call handle time
Your expertise is walking out the door with your best reps when they leave. Use conversational workflows to ramp new agents & underperforming agents faster to deliver better client results & save costs.Request a demo
Trusted by BPOs & companies globally
Built for BPOs of all kinds
BPO agents often have to learn & retain so much info about many clients. That's often a challenge to get them fully ramped quickly and not taking a long time on calls to find the right answer.
Try Zingtree - It’s easy and powerful to activate your agents with expertise. Guide them with bite-sized steps embedded inside your CRM or contact center.
- No-code authoring tool
- Native integrations to CRMs & contact centers
- Advanced reporting
- DecisionEngine™ advanced logic
- Automated triggers
- Robust admin controls
How Zingtree fits in your CX tech stack
We call it conversational workflows - it's like a combination of workflows, web forms, knowledge base & agent scripting.
Knowledge & Scripting Workflows
More than a suggestion engine for what to say
Activate knowledge by delivering the right content in the context of conversation using Zingtree’s powerful scripting and decision tree engine
Agents know what to say AND what to do, even in highly complex situations
Knowledge & Process in a single UI
Configurable Web Forms
Configure flexible web forms to collect important data throughout the conversation
Trigger actions such as SMS, emails, system updates, and escalations
Zingtree provides a range of no-code features to deliver easy to use workflows
Flexible Integration Architecture
Zingtree’s packaged integrations and flexible integration architecture enables a unified Agent experience
Provide a “single pane of glass” agent experience to elevate performance
Data from external systems automatically updates scripts and drives processes
Data collected by the agent automatically pushed to external systems on the fly
One tech company achieved 90% call compliance with Zingtree, up from 50%.
Multiple ways to help your BPO
Our products are highly flexible, suited to help you in multiple ways
Provide your agents with bite-sized information for each step of the customer interaction. Auto-pull in data from your systems of record.
Train new hires on the proper procedure & messaging. Newbies will quickly become as good as tenured staff.
Use to help customers answer questions, generate quotes, or compare products.
Want to see Zingtree in action?
Two ways you can learn more today.