Help your team find info & follow procedure

Make sure things get done the right way by helping your team self-serve key information.

How it works

Build a workflow

Create interactive knowledge bases and FAQs without any coding by software developers.

Employees follow it

Help your teams find information via an intuitive Q&A interface without needing expert help.

Procedures get followed

Prevent mistakes from not following that knowledge base, instruction manual, or guide.

Improved agent productivity by reducing agent ramp time from 12 weeks down to 3 days

Mike Jennings

Vice President of UK Operations

Improved agent ramp time by one week and cut call handle times by 2.5 minutes

Monika Aufdermauer

Head of Customer Experience

Features built for internal process

Single Sign-On (SSO)

Control access based on a user’s login information, IP address, etc.

Flexible Integrations

Connect to countless tools with APIs and webhooks that push and pull info.

Automated Actions

Program trees to enter data, send emails, or create documents automatically.

Task Manager

Create tasks for peers to follow in a lightweight workflow system.


Handle version control and see what changes were made and when.

Custom CSS

Make the look and feel of your trees match your company’s internal style guides.