Help your team find info & follow procedure

Make sure things get done the right way by helping your team self-serve key information.

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How zingtree helps

Knowledge base

Create interactive knowledge bases and FAQs without any coding by software developers.

Configuration management

Help your team determine what deal or product configuration to follow for each of your customers.

Automated workflow

Use advanced tools to automate data entry or connect systems via our logic and API capabilities.

How it works

Build a workflow

Create interactive knowledge bases and FAQs without any coding by software developers.

Employees follow it

Help your teams find information via an intuitive Q&A interface without needing expert help.

Procedures get followed

Prevent mistakes from not following that knowledge base, instruction manual, or guide.

Improved agent productivity by reducing agent ramp time from 12 weeks down to 3 days

Mike Jennings

Vice President of UK Operations

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Improved agent ramp time by one week and cut call handle times by 2.5 minutes

Monika Aufdermauer

Head of Customer Experience

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Features built for internal process

Single Sign-On (SSO)

Control access based on a user’s login information, IP address, etc.

Flexible Integrations

Connect to countless tools with APIs and webhooks that push and pull info.

Automated Actions

Program trees to enter data, send emails, or create documents automatically.

Task Manager

Create tasks for peers to follow in a lightweight workflow system.

Snapshots

Handle version control and see what changes were made and when.

Custom CSS

Make the look and feel of your trees match your company’s internal style guides.