AI Automation for Industrial & Consumer Product Support

Zingtree is an AI automation platform that helps consumer tech, electronics, and industrial brands troubleshoot, resolve, and retain across thousands of SKUs. Every workflow connects real-time product, order, and logistics data with compliance-ready logic for consistent resolutions.

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Trusted by Leading Enterprises
& Fortune 500 Companies

Proven results that speak volumes

30%

FCR improvement

12x

INCREASE in Deflections

30%

CSAT boost

40%

increased revenue

What you can automate with Zingtree

Troubleshooting

Guide SKU-based diagnostics across devices.

Returns & Cancellations

Power guided refund eligibility and RMA initiation.

Retention

Help users resolve product issues and avoid returns.

Billing

Automate resolution for order-related billing and warranty claims.
Bill Sexton
VP, Customer Relationship Management
Global Industrial
“Zingtree helped us turn a messy, manual returns process into a streamlined experience for agents and customers. Now, cancellations and RMAs happen in minutes, not hours. It’s been a game changer for efficiency and customer satisfaction.”

How Zingtree helps

Accelerate support while reducing product returns

Zingtree guides agents and customers through structured troubleshooting and resolution logic.
  • Diagnose issues by SKU, device, or product type
  • Route based on warranty status, retailer, or product version
  • Reduce unnecessary returns by solving first-time with contextual guidance
Let customers troubleshoot issues based on model, serial number, or firmware
Repurpose self-service troubleshooting flows to guide agent escalations within the CRM
Let AI handle open questions and route customers to the exact fix
Record action in CRM and proceed with ERP-guided diagnostic
Guide agents with real-time ERP and CRM context
Auto-pulled from ERP, helps guide refund vs. repair decisions”

Resolve faster by connecting live data and actions

Zingtree integrates with your ERP, CRM, and order systems, so agents see everything in one flow.
  • Auto-pull order status, shipping dates, warranty coverage, and more
  • Trigger updates like RMAs, refunds, or parts dispatch without switching tabs
  • Reduce screen-hopping and manual data entry

Drive consistent resolution across agent
assist and self-service

Agent view
Customer view

One flow. Consistent outcomes.

  • Step-by-step CRM guidance for agents
  • Self-service troubleshooting for customers
  • One flow powers web, chat, phone, and agent assist
See how it works

What you’re using vs. What you could have

Features

Product Resolution
Cross-System Sync
Returns & Billing
Agent Assist
IVRs & PDFs
One-size-fits-all
Manual
Ticket-based
Hard to follow
Chatbots
No context
Static
Escalates early
Info only
Zingtree
SKU-aware logic
Connects ERP, CRM, RMA
Automates eligibility + handoffs
Step-by-step + action

Common Questions

Is Zingtree just another chatbot?

No. Zingtree is a structured decision engine, not a chatbot. You define the logic, rules, and compliance guardrails. AI executes within those guardrails, ensuring accurate, auditable outcomes.

Can Zingtree reduce product returns with SKU-based troubleshooting?

Yes. Zingtree uses SKU-aware logic to solve issues at first contact, preventing unnecessary RMAs, refunds, or replacements.

How does Zingtree handle warranty claim triage and repair scheduling?

Zingtree automates warranty eligibility checks, repair scheduling, and claim triage by connecting to ERP, CRM, and order systems.

Can Zingtree integrate IoT or CAD data into support flows?

Yes. Zingtree can pull IoT sensor readings or CAD data into troubleshooting, giving agents and customers context to resolve issues faster.

How does Zingtree orchestrate field service across multiple sites?

Zingtree coordinates warranty checks, inventory, and parts availability to guide field technicians and schedule service without manual steps.

What about customer self-service across web, app, and CRM?

The same workflow powers both agent assist and customer self-service, so customers resolve issues instantly and agents follow the same steps in CRM.

See It in Action

Let’s walk through a real workflow in claims, billing, or fraud. See how Zingtree works in your world.

Request demo