Ramp new agents faster & improve AHT, FCR, & CSAT

We help physical goods companies with hundreds of products and SKUs to reduce training time for new hires and improve handle time.

How zingtree helps physical goods companies

Show agents the exact words to say

Slash agent ramp time from weeks to days

When you have hundreds of products and SKUs, it takes months to ramp new agents through traditional Ā training programs.

Zingtree enables you to ramp new agents in days, not months. Build and add agent workflows to guide your agents to the next best action.

Improve AHT, FCR, and CSAT

No more call escalations, transferring, or putting customers on hold. Regardless of the complexity of the request, Zingtree will tell your agents what to say.

Agents donā€™t waste time searching through knowledge base articles
Auto-fill CRM fields based on customer answers or agent actions
View every step taken while using your decision tree
Deliver the right troubleshooting guidance depending on the customer answer

Deflect inbound requests

If you want to deflect calls, you can embed Zingtree Ā into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.

For instance, Getty Images reduced support tickets by 60% using our self-help tool.

How we have helped other physical goods companies

15
Percent

Snow Joe increased direct response phone conversions by 15%

2.5
Minutes

August Improved agent ramp time by one week and cut call handle times by 2.5 minutes

august logo

One platform for all your systems

Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.

Adjust the number of licenses to handle seasonal spikes

Zingtree offers flexible license options. Once you establish your steady-state number of agents, you can scale up and decrease the number of licenses at any time..

For instance, you can start with 50 and scale up to 110 licenses during the peak season. If you receive fewer requests after the holidays, you can decrease the number of licenses.

Everything you need to slash agent ramp time

No-code authoring

Build, review, & publish changes to flows in real time, without requiring assistance from IT.

DecisionEngineā„¢

Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.

Advanced reporting

Leverage our advanced reporting to optimize your flows & manage team performance.

Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.

Resources

Read the Agent Expertise Gap Definitive Guide

Watch how to configure Zingtree with no code

Explore ready-to-go example trees you can use

Review the Implementation Process

Want to see
zingtree in action?

Schedule time with our team to get a full breakdown of everything Zingtree can do.

Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.