Turn every agent into an expert
You can embed the agent workflows you create inside of the tools your agents use to improve call compliance & agent ramp time, creating overall support cost savings.

How it works
Build a workflow
Create agent workflows with bite-sized info to guide your agents to the next best action - with no code required. Auto-pull data from CRMs & contact center systems through native integrations.
Agents follow it
Say goodbye to searching for answers in a knowledge base for minutes while customers wait on hold. Empower your agents to have bite-sized, step-by-step answers no matter the question. Plus each step can auto-trigger actions like populating your CRM, sending an email, SMS, PDF, & more.
Create happy customers
From reducing average call handling times, to improving agent ramp time, your agents can now deliver a world-class customer experience. They know what to say, when to say it, and are more productive. And this can continually improve through agent feedback tools and manager reporting & analytics.
How zingtree helps your support & sales teams
Everything you need to slash agent ramp time
Build, review, & publish changes to flows in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.