Help Customers Help Themselves

Empower customers to answer their own questions, choose between products, or generate price quotes.

Trusted by organizations that value customer care

How it works

You create a tree

Create trees and make updates on the fly – no coding or IT work required.

Customers follow it

Guide your website visitors with a choose-your-own-adventure experience.

Sales go up, costs go down

Deflect tickets with knowledge bases that actually work, and drive sales with price quotes.

The many versions of Customer Self-Help with Zingtree

Our customers use interactive decision trees to drive down their bottom line, as well as drive up their top line. Start with a single use case or try them all.

Troubleshooters

Make it easy for customers to pinpoint information in your help center.

Product selector

Help website visitors sort through options and pick the right product for them.

Quote generator

Drive new business by letting customers generate price quotes automatically.

How Zingtree helps

Make it easy to resolve issues without a phone call.

Reduce inbound tickets

Cut down on the need for first-line support calls and let your customer support team focus on more complicated questions.

Juice up new
sales

Let customers narrow down products and generate price quotes in a more interactive, enjoyable way.

Stay nimble with your changes

Make changes to your customer-facing troubleshooters without needing wholesale website changes.

60%
DEFLECTED

Getty Images reduced tickets from 50k a year to 20k a year.

Favorite features

Embed Anywhere

Insert your interactive decision trees directly into your website.

Custom CSS

Design the look and feel of your trees to match your company’s branding.

Changes on Command

Push changes – with version control – whenever you decide.

Automated Actions

Program trees to enter data, send emails, or create documents automatically.

Flexible Integrations

Connect to your CRM and other tools to update customer info or look up inventory.

SSO

Control internal access based on a user’s login information, IP address, etc.

Customer testimonials

Brad McDonald
Business Program Manager | Getty Images

“You can get the customer to the answer in five clicks – with no back-and-forth – if you know how to build. That’s been very powerful for us. Zingtree is simple and effective.”

Want to see Zingtree in action?

Two ways you can learn more today.

Start free trial

Dive in, no credit card required. Decide after 30 days whether you’d like to continue. Recommended for small organizations.

Start free trial

Request a demo

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.

Request a demo