Boost call compliance and speed up training

Guide agents with conversional workflows that help them reach the next best action. Built for contact centers of all kinds; Insurance, healthcare, consumer goods, retail, professional services and BPO contact centers

How zingtree helps contact centers

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Show agents the exact words to say

Slash agent ramp time

Provide your agents with bite-sized information for each step of the customer interaction. Auto-pull in data from your systems of record. Make every agent behave like your best agent regardless of their tenure.

Improve AHT, FCR, and CSAT

No more call escalations, transferring, or putting customers on hold. Regardless of the complexity of the customer's request, Zingtree will tell your agents what to say.

Agents donā€™t waste time searching through knowledge base articles
Auto-fill CRM fields based on customer answers or agent actions
View every step taken while using your decision tree
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Measure the performance of your workflows and teams

Our advanced reporting allows you to leverage analytics to optimize your flows and manage team performance.

Deflect inbound requests

If you want to reduce the volume of support tickets, you can embed Zingtree workflows into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.

Deliver the right troubleshooting guidance depending on the customer answer

How we have helped other contact centers

18
Minutes

Carti improved CSAT by reducing call wait times by 18 minutes

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3
Days

Fleetcor Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days

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2.5
Minutes

August Improved agent ramp time by one week and cut call handle times by 2.5 minutes

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One platform for all your systems

Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.

Everything you need to slash agent ramp time

No-code authoring

Build, review, & publish changes to flows in real time, without requiring assistance from IT.

DecisionEngineā„¢

Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.

Advanced reporting

Leverage our advanced reporting to optimize your flows & manage team performance.

Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.

Resources

Read the Agent Expertise Gap Definitive Guide

Watch how to configure Zingtree with no code

Explore ready-to-go example trees you can use

Review the Implementation Process

Want to see
zingtree in action?

Two ways you can learn more today.

Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.