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Next Gen AI-Driven CX Leaders
CX leaders stand at AI's threshold. Stakeholders demand AI for efficiency and cost savings. But, in the AI buzz, identifying its CX application is a challenge. In this e-book, we'll explore AI in CX, its benefits, challenges, and a clear path to implementation. Gain insights from industry frontrunners and see how AI can boost your CX career.
LFG with JJ Podcast - E8: Tom Lewis
Tom Lewis is the Partner at Newport LLC with deep expertise in the CX domain and a keen understanding of AI technologies and their role in the industry. In this episode, Tom delves into the evolving landscape of CX, sharing his unique perspective on the intricacies of automation and the future of AI-driven customer service.
LFG with JJ Podcast - E7: Cynthia Long
Cynthia Long, the Customer Success Change Leader at Intuit, delves into her enriching experiences from countries like Beirut and Brazil. These diverse cultural exposures deeply influenced her perspective on customer experience. Throughout the episode, Cynthia emphasizes the profound impact her global background has on her professional insights and role at Intuit.
LFG with JJ Podcast - E6: Justin DeLorenzo
Justin DeLorenzo is the VP of Customer Experience & Operations at Snow Joe. Justin shares his background, starting from his experience in the IT help desk and sales, and how his passion for problem-solving and customer satisfaction led him to a leadership role. The conversation delves into the impact of AI in the CX space, with Justin highlighting the growing acceptance and comfort customers have with AI technologies like web chat.
LFG with JJ Podcast - E5: Todd Sale
Todd Sale is the SVP of the Customer Experience Operations Team at FleetCor, a global leader in providing fuel cards and workforce payment products to businesses. In this episode, Todd shares his unique background, starting from a blue-collar job to becoming a leader in the CX industry.
LFG with JJ Podcast - E4: Nadira Kharmai
Join Juan Jaysingh in a captivating conversation with Nadira Kharmai, the CX Leader at Priority Health. Discover Nadira's career journey from the media industry to entrepreneurship and her ultimate passion for Customer Experience. Explore the latest innovations in digital programs, telehealth, and personalized recommendations shaping the healthcare CX industry.
LFG with JJ Podcast - E3: Monika Aufdermauer
Juan Jaysingh interviews Monika Aufdermauer, VP of User Success at KOHO, with 15+ years of CX experience. Monika shares her journey, from accidental entry into CX to thought leadership, discussing CX roles, AI advancements, and ChatGPT's potential in customer support. They explore commitment to organizations, benefits of early-stage startups, data protection, team structure, and tech stacks.
A 7-Step Guide to Implementing AI in Consumer-Focused Businesses
This is part 3 in a conversation on humanizing AI. In this post, we highlight seven practical steps to implement AI in your contact center to enhance your team and drive growth.
Humanizing AI - Where Humans Remain in Control
Continuing a conversation on humanizing artificial intelligence. In this post, we highlight six areas that only humans can truly master, while also highlighting ways AI can positively augment the human’s ability in these areas.
LFG with JJ Podcast - E2: Mike Jennings
In the second episode of LFG with JJ, Juan is joined by Mike Jennings, the VP of UK operations at FleetCor, as they take a deep dive into the world of CX. Juan and Mike delve into the importance of continuous learning and improvement in CX, the challenges of implementing technology effectively, and the evolving state of the CX industry.
Humanizing AI - Is AI Good or Evil? A Perspective on Humanizing Emerging Technology
We're starting a discussion on a topic that sounds like an oxymoron: humanizing artificial intelligence. In this post, we will explore the opportunities and anxieties surrounding AI, as well as its potential for improving the customer experience industry.
LFG with JJ Podcast - E1: Adam Lindsey
In the first episode of the LFG with JJ podcast, Juan Jaysingh interviews Adam Lindsey, the Senior Director of Global Service Operations at Groupon, about the current state of the customer experience industry and offers insights for those working in the field.
The 2023 Support Tech Landscape
In this article, we’ll explore some of the solutions that exist for customer support teams in 2023. To avoid any bias and remain as objective as possible, we asked Support leaders NOT affiliated with Zingtree - not current customers - to write the article.
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The Complete Guide to Reducing Agent Ramp Time
Download our eBook to learn the onboarding and training strategies contact center leaders are using to reduce agent ramp time and create customer experiences that drive revenue.