Guide your agents through customer conversations by creating workflows that provide bite-sized information.
Enable customers to troubleshoot common issues without getting agents involved by utilizing our automation capabilities.
Map out standard operating procedures or build an interactive knowledge base, so your employees can find info quickly while following the correct process.
- Empower Field Technicians with decision trees to quickly solve complex problems in the field without needing to call HQ for help
- Get lower Field Technician onboarding and training times
- With Zingtree, your people will always know the next best action
- Help salespeople qualify leads and handle objections with interactive decision trees
- Create a dynamic guide showing how to route qualified leads to the right Account Executives
- Most relevant for large Sales teams with many SDRs or complex routing logic
Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.
Zingtree is a very easy, flexible, adaptable tool. You can get the answer to the customer in five clicks – with no back-and-forth – if you know how to build. That’s been very powerful for us. It’s simple and effective. It will increase your service levels and reduce costs, easily. It almost feels like magic.
Business Program Manager at GettyImages
Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.
Head of Customer Experience at August Home
We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes.
Director of Patient Access at Carti
Want to see
zingtree in action?
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.