Turn every agent into an expert by guiding them in customer conversations through step-by-step workflows. Reduce training time for new hires, improve handle time as agents troubleshoot faster, and get ROI cost savings quickly.
Zingtree is a remarkably flexible tool – suitable for all kinds of processes – but customers typically use our conversational workflow software in one of three ways.
By giving agents the exact or directional words to say for each step combined with if/then logic, troubleshooting any situation becomes easy.
Map out standard operating procedures or build an interactive knowledge base, so your employees can find info quickly while following the correct process.
Deflect tickets by giving your customers a way to answer their own questions, decide which product to buy, or generate price quotes. Different from a chatbot.
Make it easy for everyone to take the next best action. And save on costs to make your CFO happy.
Help your employees and customers navigate complex, consequential, or changing situations, and take the next right step. FleetCor's ramp time went from 3 weeks to 3 days. Don't believe me? Hear it from their VP of Operations.
Zingtree’s no-code solution lets you minimize the need for IT work, and lets you adapt workflows quickly.
Zingtree integrates with a wide variety of CRMs, contact center software, and data sources, so your team can see everything from a single screen. See all integrations.
Zingtree works with countless CRMs, contact center systems, and other software tools. Use APIs and webhooks to connect to even more.
“Zingtree has been an exceptional help with call times. It’s why Zingtree is worth the funding. We’re dealing with things that need to be expedited and done correctly.”
Tomekia Bozeman-Bailey
Director of Patient Access at Carti
“Zingtree allows an inexperienced person to navigate a complex set of decisions and reach the right set of conclusions. It takes the mystery right out of it. If that's what you need, Zingtree is kind of a no-brainer.”
Bill R.
Sr. Director, Design Reliability at An Elite Aerospace Company
“Zingtree is a very easy, flexible, adaptable tool. It will increase your service levels and reduce costs, easily. It almost feels like magic.”
Brad McDonald
Business Program Manager at Getty Images
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.
