Interactive Decision Trees That Guide Your Teams

Build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

triangle
devider

Zingtree powers better processes
for 700+ organizations

aws logo
getty images
hilton
sleep number
experian
kaiser permanente
ricon
fossil
devider

How our clients use Zingtree

Zingtree is a remarkably flexible tool – suitable for all kinds of processes – but customers typically use our decision tree software in one of three ways.

icon

Agent scripting

Create scripts that guide your employees – customer service representatives, salespeople, schedulers, etc. – while they interact with customers over the phone.

Learn more
arrow
icon

Internal process

Map out standard operating procedures or build an interactive knowledge base, so your employees can find info quickly while following the rules.

Learn more
arrow
icon

Customer self-help

Deflect tickets by giving your customers a way to answer their own questions, decide which product to buy, or generate price quotes.

Learn more
arrow
devider

How Zingtree helps

Make it easy for everyone to take the next best action.

Turn complex processes into clear actions

Help your employees and customers navigate complex, consequential, or changing situations, and take the next right step.

Next best action tools

Simple to build, maintain, and follow

Zingtree’s no-code solution lets you minimize the need for IT work, and lets you adapt decision trees, workflows, and scripts quickly.

Decision tree maker

Keep your systems connected

Zingtree integrates with a wide variety of CRMs, call center software, and data sources, so your team can see everything from a single screen.

Software integrations

Who uses Zingtree

Our customers come from a wide variety of organizations.
Some of the most common include:

Call center agent smiling while talking on the phone

Contact centers

Use dynamic call center scripts to ensure call compliance, reduce agent training times, and deliver better customer service – for outbound and inbound call centers alike.

Learn more
Doctor and patient smiling and shaking hands

Healthcare

Improve patient access, handle insurance authorization or administrative questions, schedule appointments with the right practitioner, and more.

Learn more
Nurse smiling while treating a baby

Insurance

Guide your insurance agents and customer support representatives handling benefits management, prior authorization, preventative health, and beyond.

Learn more

Connects with the tools you already use

Zingtree works with countless CRMs, call center systems, and other software tools. Use APIs and webhooks to connect to even more.

Nectar Desk logo
Salesforce logo
Slack logo
Zapier logo
Talkdesk logo
Zendesk Support logo
Hubspot logo
Wordpress
Freshdesk logo
Kustomer logo
Intercom logo
Platform28 logo
Zendesk logo

Customer testimonials

Tomekia Bozeman-Bailey
Director of Patient Access | CARTI

“Zingtree has been an exceptional help with call times. It’s why Zingtree is worth the funding. We’re dealing with things that need to be expedited and done correctly.”

Bill R.
Sr. Director, Design Reliability | An elite aerospace company

“Zingtree allows an inexperienced person to navigate a complex set of decisions and reach the right set of conclusions. It takes the mystery right out of it. If that's what you need, Zingtree is kind of a no-brainer.”

Brad McDonald
Business Program Manager | Getty Images

“Zingtree is a very easy, flexible, adaptable tool. It will increase your service levels and reduce costs, easily. It almost feels like magic.”

Want to see Zingtree in action?

Two ways you can learn more today.

Start 30-day free trial

Dive in, no credit card required. Decide after 30 days whether you’d like to continue. Recommended for small organizations.

Start free trial

Request a demo

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.

Request a demo