Interactive Decision Trees That Guide Your Teams
Build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.
Zingtree powers better processes
for 700+ organizations
How our clients use Zingtree
Zingtree is a remarkably flexible tool – suitable for all kinds of processes – but customers typically use our decision tree software in one of three ways.
Agent scripting
Create scripts that guide your employees – customer service representatives, salespeople, schedulers, etc. – while they interact with customers over the phone.
Internal process
Map out standard operating procedures or build an interactive knowledge base, so your employees can find info quickly while following the rules.
Customer self-help
Deflect tickets by giving your customers a way to answer their own questions, decide which product to buy, or generate price quotes.
How Zingtree helps
Make it easy for everyone to take the next best action.
Turn complex processes into clear actions
Help your employees and customers navigate complex, consequential, or changing situations, and take the next right step.
Simple to build, maintain, and follow
Zingtree’s no-code solution lets you minimize the need for IT work, and lets you adapt decision trees, workflows, and scripts quickly.
Keep your systems connected
Zingtree integrates with a wide variety of CRMs, call center software, and data sources, so your team can see everything from a single screen.
Who uses Zingtree
Our customers come from a wide variety of organizations.
Some of the most common include:
Contact centers
Use dynamic call center scripts to ensure call compliance, reduce agent training times, and deliver better customer service – for outbound and inbound call centers alike.
Healthcare
Improve patient access, handle insurance authorization or administrative questions, schedule appointments with the right practitioner, and more.
Insurance
Guide your insurance agents and customer support representatives handling benefits management, prior authorization, preventative health, and beyond.
Connects with the tools you already use
Zingtree works with countless CRMs, call center systems, and other software tools. Use APIs and webhooks to connect to even more.
Customer testimonials
“Zingtree has been an exceptional help with call times. It’s why Zingtree is worth the funding. We’re dealing with things that need to be expedited and done correctly.”
“Zingtree allows an inexperienced person to navigate a complex set of decisions and reach the right set of conclusions. It takes the mystery right out of it. If that's what you need, Zingtree is kind of a no-brainer.”
“Zingtree is a very easy, flexible, adaptable tool. It will increase your service levels and reduce costs, easily. It almost feels like magic.”
Want to see Zingtree in action?
Two ways you can learn more today.
Start 30-day free trial
Dive in, no credit card required. Decide after 30 days whether you’d like to continue. Recommended for small organizations.
Request a demo
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.