Agent onboarding takes several months when your agents have to remotely troubleshoot issues happening in the field. Then most of the new hires leave in 6-12 months. All the knowledge that you’ve built up in your agents’ minds is then gone.
Zingtree offers an alternative. Skip months of training by using agent workflows and scripts.
Help your support team quickly access needed information. Whether they need to guide customers or field technicians through the troubleshooting process, Zingtree will tell your agents what to say.
Nothing is more frustrating than arriving on-site without the necessary tools or skills to fix the problem. Reduce the time spent on each issue and eliminate the need for field technicians to call HQ for help.
Build workflows with work details, instructions, images, and schemes. From routine maintenance to complex repairs, Zingtree will guide your field techs.
Fleetcor Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days
August Improved agent ramp time by one week and cut call handle times by 2.5 minutes
Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.
“Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases.”
Contact Center Operations Manager
Build, review, & publish changes to flows in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Want to see
zingtree in action?
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.