Interactive call scripts help care teams know what to say and how to say it, even with complex patient questions.
All staff members follow the same up-to-date information and processes to drastically reduce errors, confusion, and delays.
New staff can start helping patients in days, instead of weeks, with step-by-step workflows to guide them with confidence.
Try this workflow built in Zingtree to see how your staff can help patients by asking the right questions without extensive training and onboarding, and triage patients effectively.
Agent workflows built with Zingtree’s DecisionEngine™ can be embedded into the call center and CRM platforms that your agents use.
"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Director of Patient Access at Carti
Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.
Build, review, & publish changes to flows in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
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Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.