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How Zingtree helps your support & sales teams

Reduced call wait times by 18 minutes

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Tomekia Bozeman-Bailey
Director of Patient Access
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"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."

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Improved agent ramp time by one week and cut call handle times by 2.5 minutes

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Monika Aufdermauer
Head of Customer Experience
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"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.”

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Everything you need to build a team of experts

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No-code required

Build and publish changes to decision trees in seconds, without requiring assistance from IT/Engineering.

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Sophisticated logic

Create advanced logic to dynamically tailor the script to each customer’s profile and circumstances.

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Advanced reporting

Leverage our advanced reporting to optimize your scripts and manage team performance.

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Native Integrations

Embed Zingtree in your favorite CRM or call center platform so your data is always synced and your agents can work out of one place.

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Integrations
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Decision tree software guiding every agent to become an expert

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