Make every agent behave like your best agent regardless of their tenure. Create agent workflows that guide your employees through complex conversations.
Agents help customers faster and better, even through complex conversations, with interactive decision tree guides.
Build and maintain decision tree workflows on your own, without the delay and costs of in-house engineering and IT teams.
Try this agent workflow built with Zingtree’s DecisionEngine™ to see how you can improve agent ramp time, call compliance, call handling, and resolution time to deliver world-class customer experiences.
Agent workflows built with Zingtree’s DecisionEngine™ can be embedded into the call center and CRM platforms that your agents use.
"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Director of Patient Access at Carti
"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.”
Head of Customer Experience
Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.
Build, review, & publish changes to flows in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Decision tree software guiding every agent to become an expert
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.