AI-Powered Enterprise CX Search & Actions
AI Semantic Search is the no-code enterprise engine that helps your customers and agents find information, wherever they need it.
Elevate your Search with CX-tailored AI power
Tailored for the CX environment, Zingtree goes beyond enterprise searches, so you can improve your FCR, AHT, and CSAT rates.
- Connect common apps, from Zendesk to Google Drive
- Harness CRM variables for accurate and relevant results (coming soon)
- Set permissions and tailor Search for user-specific content
- Embed Search widgets in agent desktops, CRMs, or websites
Deploy across customer & agent environments
Your agents & customers need to get answers faster. AI Semantic Search widgets deliver those right to their fingertips.
- Boost self-service by automating up to 50% of incoming tickets
- Maintain relevant search with variables from your CRM and website
- Enhance accuracy as AI learns from customer interactions
- Adapt search results based on real-time customer behavior on your website
- Boost upsells with Zingtree's contextual insights
- Switch between Search and direct Q&A for precise troubleshooting
- Deliver search results adapted to each user's account activity and preferences
- Highlight account-specific updates or changes using AI-driven prompts
- Allow users to ask product-related questions and receive straight answers
- Access fast and accurate answers from common knowledge sources
- Store and retrieve information in multiple languages for global communication
- From Tier 1 agents viewing 10 articles to Tier 2 accessing 50—you control search results
- Access directly to Search, perfect for agents without a dedicated CRM
- Tailor search results based on user preferences or previous queries
- Enhance search feed with decision trees for precise troubleshooting guidance
Beyond Search. Take action
Paired with decision trees, we transform data into impactful actions, so your agents and customers never hit a dead-end. Guide them with bite-sized steps through troubleshooting.
Bridging Search & insightful Answers with Q&A
Provide more than search results with generative question-answering. Craft insightful answers to direct questions from your knowledge base, tailored to every query.
- Embed across both customer and agent platforms
- Utilize your knowledge data & LLMs for clear, concise answers
- Link to workflows and knowledge for empowered actions
Drive more CX efficiency with analytics
Understand user behavior and get clarity on what works, what doesn’t, and why. Spotlight gaps, review search patterns, and improve your experience over time.
- AI Semantic Search
- AI Q&AContact Center & CRM integrations Salesforce, Zendesk, Freshdesk, Talkdesk, Cisco Finesse, WebEx Contact Center & more
- Advanced Reporting
Switch to the Enterprise AI+ plan
Early users can continue until 2023-end and choose to upgrade to Enterprise AI+ with a 20% increase or secure 10% off with a three-year commitment.
Unsure of your current plan or looking to upgrade? Get in touch to activate Author Assist AI for your organization.
FAQs
Our Early Access Program offers our customers an exclusive opportunity to be the first to experience the AI Semantic Search and Q&A. This program comes with several benefits, including direct feedback opportunities, special discounts, and direct implementation and optimization support included.
Advanced Large Language Models (LLMs) provide context-aware, precise, and meaningful results every time you search using natural language queries.
Zingtree allows for the design of unique search widgets tailored to specific needs, people, use cases and placements, thereby improving efficiency and user satisfaction.
Your decision trees can be indexed and used in your search results. This means that your knowledge data can be directly linked to actionable decision trees and workflows, optimizing operations and reducing decision-making time.
Much like our decision trees, Zingtree’s AI Semantic Search accepts variables from websites, user records, CRMs to provide extra intelligence to the search process. We seamlessly integrate with these variables to show only the necessary knowledge data to your agents, employees and customers (coming soon).
Any user can create and deploy a search solution using Zingtree’s no-code solution. You simply need access to your knowledge data and understand where and how you’d like to deploy the search. We make the rest of the process as simple as possible. No advanced technical expertise is required.
Integration is easy and we offer a number of methods to integrate to maximize the value and flexibility of the solution. Integration options include CRM, Agent Portal, embedded in a website, and our virtual assistant. If you choose to be part of our exclusive Early Access program, you’ll enjoy implementation support to ensure you get the most of the product.
Unlike traditional search engines that rely solely on keyword matching, our platform uses advanced Large Language Models (LLMs) to understand context, ensuring more accurate and relevant results. Additionally, our search engine is tailored for call centers, agent desktops and customer websites, providing tools like decision trees and customizable search experiences for all your CX needs.
Absolutely! We offer a range of tutorials, webinars, and guides. Additionally, Early Access Program members will be provided implementation and optimization support from Day 1 included in the Enterprise AI package.
Zingtree AI Semantic Search is optimized for speed. Typically, users receive results in under a second, though this may vary slightly based on the complexity and volume of data.